Are you having problems getting access to your course?
Please check these points before contacting us:
#1
Check that you are logged in. You do this in the top right corner of the page.
#2
Try logging out and logging in again.
#3
If you cannot log in, click either on "send me a magic login link" or on "forgot your simpleroID or password" at the bottom of the login window.
#4
Select the menu item "Welcome" and find the course you are taking.
#5
Press "Mark as Complete" after each video and completed quiz to access the next video.
#6
Try a different browser.
#7
Try another computer, smartphone or iPad.
#8
Check that you are using the same email you signed up for the course with to log in.
#9
If you use several devices - computer, laptop, smartphone or tablet - to review your e-learning, you must remember to log in to each individual device you wish to use. If you are logged in to one device, you are not automatically logged in to all your other devices.